🤖 AI-Powered Help Center

Get instant answers about our AI-powered IELTS preparation platform

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Email Support

General questions and support

info@mapleielts.com

Response: 24 hours

Technical Issues

Platform bugs and technical problems

info@mapleielts.com

Response: 2-4 hours

Billing & Refunds

Subscription and payment questions

info@mapleielts.com

Response: 24-48 hours

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Instant help for urgent issues

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🔍 Frequently Asked Questions

Getting Started

After subscribing, you'll get instant access to your personalized dashboard. Start with our AI assessment to determine your current level, then follow your customized study plan with mock tests, AI feedback, and progress tracking.

Our AI coach provides instant, personalized feedback on speaking and writing tasks, analyzes your performance patterns, and adapts your learning path in real-time. No waiting for teacher feedback - get precise guidance 24/7.

No! Our platform works on any modern browser (Chrome, Safari, Firefox, Edge). For speaking practice, you'll need a microphone. Everything runs smoothly on desktop, tablet, or mobile devices.

Our AI scoring system achieves 97% accuracy compared to official IELTS examiners. It's trained on thousands of real IELTS responses and continuously improved to match official band score criteria.

AI Features & Learning

Our AI tracks your performance across all four skills (Reading, Writing, Listening, Speaking), identifies weak areas, and automatically adjusts your study plan. It learns from your mistakes and strengthens your problem areas.

Yes! Our AI analyzes your pronunciation, intonation, fluency, and coherence in real-time. It provides specific feedback on problem sounds, suggests improvements, and tracks your speaking progress over time.

The AI evaluates your writing based on official IELTS criteria: Task Achievement, Coherence & Cohesion, Lexical Resource, and Grammar & Accuracy. You get detailed feedback, suggestions for improvement, and predicted band scores.

We offer full-length IELTS practice tests, individual skill practice sessions, targeted weak-area drills, and timed mock exams. All tests are generated using AI to match official IELTS difficulty and format.

Subscriptions & Billing

Basic ($29): Core AI features, 5 practice tests/month. Pro ($59): Unlimited practice tests, advanced AI feedback, speaking analysis. Premium ($99): Everything plus priority support, detailed analytics, and personalized coaching sessions.

Yes! You can change your plan anytime from your account dashboard. Upgrades are immediate, and downgrades take effect at your next billing cycle. You'll get pro-rated credits for unused time.

Yes! We offer 20% student discounts with valid .edu email verification. For schools and institutions, we have bulk licensing options with additional teacher management features. Contact info@mapleielts.com.

Every subscription includes a 14-day money-back guarantee, which is essentially a risk-free trial. You can access all features and request a full refund if not satisfied.

Refunds & Cancellations

New subscribers can request a full refund within 14 days, no questions asked. Simply email info@mapleielts.com or use the refund option in your account settings. Refunds are processed within 2-5 business days.

Absolutely! You can cancel anytime through your account dashboard. Your subscription will continue until the end of your current billing period, and you'll retain access to all features until then.

Your learning progress and test results are preserved for 30 days after cancellation. You can export your progress reports before canceling, and if you re-subscribe within 30 days, all your data will be restored.

No cancellation fees ever! We believe in transparent pricing. You only pay for the time you use, and there are no hidden charges or penalties for canceling.

Technical Support

First, try refreshing your browser and checking your internet connection. If issues persist, contact info@mapleielts.com with details about your device, browser, and the specific problem. We typically resolve technical issues within 2-4 hours.

Yes! Your account syncs across all devices. You can start a practice test on your laptop and continue on your phone. However, only one active session is allowed at a time for security reasons.

Ensure your browser has microphone permissions enabled and you're using a good quality microphone. Clear your browser cache, try a different browser, or use Chrome for the best compatibility. Contact us if problems persist.

Go to your Dashboard > Progress & Analytics > Export Data. You can download detailed PDF reports of your performance, test scores, and learning journey. This feature is available on all subscription plans.